Shipping policy

At ROMY IN THE SKY, we want every shopping experience to feel effortless, from placing your order to receiving your favorite pieces. This policy explains how we prepare orders, calculate shipping charges, and assist with delivery-related questions.

1. Order Preparation

Every order goes through a preparation process before being handed over to the shipping carrier.

  • Orders are generally processed within 1–3 business days.

  • Our regular processing days are Monday through Friday, excluding U.S. holidays.

  • Processing may take longer during major sales, holidays, or periods of increased demand.

  • A shipping confirmation email with tracking details will be sent once your order has shipped, when tracking information is available.

Please double-check your order details and shipping address before completing checkout.

2. Shipping Methods & Fees

ROMY IN THE SKY currently offers domestic shipping to eligible addresses within the United States.

Shipping Option Order Subtotal Shipping Fee
Standard Shipping $0.00–$59.99 $8.80
Free Shipping $60.00 and above FREE
Expedited Shipping $0.00–$99.99 $18.80
Free Expedited Shipping $100.00 and above FREE

The shipping fee is determined by the applicable order amount and shipping method. Available options and final charges will be displayed at checkout before payment is completed.

3. Shipping Destinations

We ship to eligible residential and business addresses within the United States.

At this time, we are unable to deliver to APO, FPO, or DPO military addresses.

Shipping availability may be affected by carrier service limitations in certain areas.

4. Following Your Shipment

Once your package has been dispatched, you can use the tracking details in your shipping confirmation email to check its progress.

Please allow time for the carrier to scan your package and update its tracking system. Tracking information may not appear immediately after shipment.

If you have questions about your shipment, you can reach our support team at help@romyinthesky.com.

5. Delivery Interruptions

Although we work to prepare and dispatch orders carefully, delivery schedules may be affected by circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier service interruptions

  • Public holidays and peak-season volume

  • Transportation or logistical disruptions

  • Incorrect or incomplete delivery details

We appreciate your understanding when unexpected circumstances affect a shipment. For carrier-specific tracking updates, please refer to the shipping carrier's tracking service.

6. Shipping Address Accuracy

Customers are responsible for entering complete and accurate delivery information when placing an order.

If you notice an error, please email help@romyinthesky.com as soon as possible. We will try to help if the order has not yet been processed for shipment.

Once a package has been dispatched, address changes may no longer be possible. Additional costs resulting from incorrect addresses or requested re-shipment may be the customer's responsibility.

7. Missing or Stolen Deliveries

If your tracking information shows that your package has been delivered but you have not received it, we recommend checking your usual delivery areas and contacting the carrier for confirmation.

If the carrier indicates that the package may have been lost in transit, please contact us with your order number and tracking details. Our team will review the information and assist where possible.

We cannot guarantee reimbursement for packages confirmed as delivered by the carrier that are subsequently lost or stolen.

8. Returned or Undeliverable Shipments

A shipment may be returned to us if delivery cannot be completed, the address is inaccurate, or the package is refused.

If your package is returned to our facility, please contact help@romyinthesky.com for assistance with the next steps.

Depending on the circumstances, additional shipping charges may apply if re-shipment is requested.

9. High-Volume Shopping Periods

During seasonal promotions, holiday shopping periods, and new collection launches, order volume may increase significantly. This may affect preparation times and carrier operations.

If you are shopping for a birthday, vacation, celebration, or other special occasion, we recommend ordering in advance whenever possible.

10. Get in Touch

Need help with a shipment or have a question about our shipping arrangements? Our team is here to assist.

ROMY IN THE SKY
Email: help@romyinthesky.com
Business Address: 2506 Sedgefield Dr, Augusta, GA 30906, USA

Please note: This business address is not a return address. Contact us before sending any return package so we can provide the appropriate instructions.

Thank you for shopping with ROMY IN THE SKY. We appreciate your trust and look forward to being part of your wardrobe.