Refund policy

At ROMY IN THE SKY, we want you to feel confident in your style choices. If something doesn't work out, our team is here to help you understand your return options. Please review the following guidelines before requesting a return.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unwashed, and unused

  • Remain in their original condition, without stains, odors, makeup, or damage

  • Have all original tags attached

  • Include original packaging where applicable

  • Be submitted for return within the eligible return period

Items that do not meet these requirements may not qualify for a refund.

2. Items Not Eligible for Return

For hygiene and product-condition reasons, the following items are generally non-returnable:

  • Final-sale or clearance items marked as non-returnable

  • Bodysuits and intimate apparel

  • Swimwear with removed or damaged hygiene liners

  • Undergarments

  • Accessories identified as non-returnable on the product page

  • Items that have been worn, washed, altered, stained, or damaged after delivery

  • Items missing their original tags

  • Items submitted after the 30-day return window

Please review product details before placing your order, especially for items designated as final sale.

3. How to Request a Return

To begin a return, email our customer service team at help@romyinthesky.com before sending your package.

Please include the following information:

  • Your order number

  • The item you wish to return

  • The reason for your request

  • Clear photos if the item is damaged, defective, or incorrect

Our team will review your request and provide the applicable return instructions.

Please do not mail any item before receiving return instructions from us. Sending a package to an unapproved address may delay or prevent return processing.

4. Return Shipping Costs

For returns due to a change of mind, sizing preference, or other reasons unrelated to a product issue, the customer is generally responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will review the issue and advise you on an appropriate resolution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed upon by our team.

5. Damaged, Defective, or Incorrect Items

We want you to receive the item you ordered in satisfactory condition.

If your order arrives damaged, defective, or incorrect, please email help@romyinthesky.com promptly with:

  • Your order number

  • A brief explanation of the issue

  • Clear photographs showing the item and the problem

After reviewing your request, we will work with you to determine an appropriate solution, which may include a replacement or refund where applicable.

Please contact us before returning the item so we can guide you through the process.

6. Refund Processing

Once your return arrives and passes inspection, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the funds to appear depends on your payment provider or financial institution.

If an item fails to meet the return conditions, the refund may be declined.

7. Order Cancellations

If you need to cancel an order, please contact help@romyinthesky.com as soon as possible.

We will try to accommodate cancellation requests before the order has been processed for shipment. Once an order has been shipped, it generally cannot be canceled and may instead be subject to this Return & Refund Policy.

Cancellation requests are not guaranteed until confirmed by our team.

8. Refused or Undeliverable Packages

If a package is refused or returned to us because of an incorrect address, incomplete delivery information, or other circumstances attributable to the customer, applicable shipping or return costs may be deducted from an eligible refund where permitted by law.

If your package is returned to our facility, please contact us for assistance before arranging another shipment.

9. Important Return Information

Please keep your return tracking number until your return has been completed.

All returns must follow the instructions provided by our customer service team. Refund eligibility is determined after the returned item has been inspected.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

10. Contact Us

Questions about returns, exchanges, or refunds? We're happy to help.

ROMY IN THE SKY
Email: help@romyinthesky.com
Business Address: 2506 Sedgefield Dr, Augusta, GA 30906, USA

Important: This business address is not a return address. Please contact us before sending any return package to obtain the correct return instructions.

Thank you for choosing ROMY IN THE SKY. We appreciate your support and want every experience with us to be a positive one.